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Why does your business needs an auto attendant?

Customer engagement and answering their calls and queries on time are crucial for the growth and revenue of any business. But as the call volume starts to grow with the growth of the business. Nowadays, businesses use Auto Attendant as a tool to increase customer engagement and responses. An Auto Attendant also called an Automated Attendant is a pre-scripted message that customers hear when they make a call. It provides keypad prompts to reach the right agent in your business with a click of a button. What are the benefits of an Auto Attendant? The principal...

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Using SIP Trunk To Lower Your Cost International Calling Costs

The market is growing exponentially, and better communication is the key. Session Initiation Protocol (SIP) is a digital way of communication over the internet. SIP trunks are not limited to voice calls, but they are also used for multimedia communication that combines voice, video, and messaging services. According to studies, 86% of buyers are ready to pay more for a great customer experience. Customers value great customer experiences and are willing to pay a price premium of up...

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How To Integrate Click-to-call With Your CRM/ERP?

With the tough competition in the technical market, businesses face unseen pressure to be more productive and efficient. Also, due to heavy tax burdens and other factors, they are forced to opt for effective and seamless PBX and CRM, as there is a need for a seamless customer and agent experience. So, to decrease the friction between customer and agent, it is crucial to embrace solutions that will integrate well with both customers and businesses.  PBX and CRM are the two most powerful tools that keep track of customer interactions with firms. A smooth interaction between two...

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How can click-to-call help you reach your calling targets?

Click-to-call, sometimes called click-to-talk or click-to-dial, is a type of communication that allows people to connect with a company representative over a call from your app or website. These connections are possible and are supported through SMS, and Voice Over Internet Protocol (VoIP). Click-to-call can be in the form of links, buttons, or hyperlinks. Click-to-call help businesses develop trust and improve conversion rates. Using click-to-call functionality users do not have to dial the numbers, which saves them time. Click to call stats: ...

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Why you should switch to digital telephony?

With the overwhelming rise of digital communication, analog communication is gradually disappearing. Digital technology was introduced into the telephone network to raise the standard of conventional voice services, add new features, lower costs, and improve voice quality. In the beginning, aside from analog channels, most of the digital technology introduced into the digital network was initially inaccessible to data traffic. But now, a digital network has become an ideal environment for data communications services. Initially, direct digital access was available for hi...

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Everything You Need To Know About SIP Trunks

SIP trunking is exploding the business world. According to Transparency Market Research, the global SIP trunking services market could grow at a 13-yearly rate until 2030, meaning SIP trunking could reach a US$35.5 billion market value by the same year. But the question is, how has the SIP Trunking technology changed the way companies communicate? People communicate daily via chat, video, or voice call, but no one is aware of the fact that they are doing so wit...

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